At 3DTangibleIdeas, we are committed to providing our customers with high-quality 3D printing services and exceptional customer experience. To ensure clarity and transparency, we have outlined our store policies below:
Ordering Process:
Placing Orders: Customers can place orders through our website or in-person at our store.
Design Submission: For custom orders, customers are required to submit their SVG files in the specified format outlined on our website.
Confirmation: Once an order is received, customers will receive an order confirmation email with details of their purchase.
Payment:
Payment Methods: We accept various payment methods, including credit/debit cards, and other secure payment gateways.
Pricing: Prices for 3D printing services are determined based on factors such as materials, complexity, and size of the print, and time that it takes to print. Customers can view pricing details on our website or inquire for a quote.
Turnaround Time:
Processing Time: The processing time for orders may vary depending on factors such as order volume and complexity of prints. We strive to provide accurate turnaround estimates at the time of order confirmation.
Rush Orders: Rush orders may be accommodated on a case-by-case basis, subject to availability and additional fees.
Pickup and Shipping:
In-Store Pickup: Customers have the option to pick up their orders in-store during our regular business hours.
Shipping: We offer shipping services for customers who prefer to have their orders delivered to their doorstep. Shipping costs and delivery times may vary depending on the shipping method selected and the destination.
Quality Assurance:
Quality Control: Our team conducts thorough quality checks on all printed items to ensure they meet our standards of excellence.
Customer Satisfaction: If customers encounter any issues with their order, we encourage them to reach out to our customer service team for assistance.
Returns and Refunds:
Refund Policy: Refunds may be issued for orders that are defective or do not meet the specifications provided by the customer. Customers must contact us within a specified timeframe to initiate a refund request. (14 days)
Return Process: Customers may be required to return the defective item(s) to our store for inspection before a refund is processed.
Customer Service:
Contact Information: Customers can reach out to our customer service team via email, or in-person for inquiries, assistance, or support.
Feedback: We welcome feedback from our customers and strive to continuously improve our products and services based on their input.
By shopping with us, customers agree to abide by the terms and conditions outlined in our store policy. If you have any questions or concerns, please don’t hesitate to contact us.
